At TrustLink Accounting, we value your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a contact form, request a consultation, or use our online services.
1. Information We Collect
We may collect personal and business information when you interact with our website, including:
Full name
Email address
Phone number
Company name
Business type
Company location
Preferred contact method
Details submitted through contact or consultation forms
If you use the Client Portal, we may also process information related to your account access and the documents made available to you through the portal.
2. How We Use Your Information
The information we collect is used to:
Respond to your inquiries and consultation requests
Provide bookkeeping, accounting, and advisory-related support
Communicate with you regarding your business needs
Improve our website, services, and client experience
Manage secure access to client documents and reports where applicable
Comply with legal, regulatory, or administrative requirements
3. Contact Forms and Consultation Requests
When you submit a contact form or consultation request on our website, the information you provide is used only for reviewing your request and contacting you.
Submitting a form does not create a client relationship unless a formal agreement is made between you and TrustLink Accounting.
4. Client Portal and Document Access
Our Client Portal is intended to provide controlled access to client documents and reports.
Access to portal content is restricted to authorized users only. Users are responsible for keeping their login details confidential and should not share their account access with unauthorized parties.
Documents provided through the portal may include financial records, reports, or related business documents. We take reasonable measures to protect access to such information.
5. Data Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared when necessary with trusted service providers who help us operate the website, manage communications, store files securely, or provide related technical services.
We may also disclose information if required by law, regulation, legal process, or governmental request.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality, analyze visitor behavior, and enhance user experience.
You can control or disable cookies through your browser settings.
If analytics tools are used, they may collect general information such as browser type, device type, pages visited, and time spent on the website.
This information helps us improve the website and does not directly identify you.
8. Third-Party Services
Our website may include links or integrations with third-party services such as Google Maps, cloud storage platforms, scheduling tools, email services, or social media platforms.
These third-party services may collect or process data according to their own privacy policies.
TrustLink Accounting is not responsible for the privacy practices of third-party websites or platforms.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, or resolve disputes.
10. Your Rights
Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.
You may also request that we stop contacting you for non-essential communications.
To make a privacy-related request, please contact us using the contact information provided on this website.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business practices.
Any updates will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details available on our website.
TrustLink Accounting
Bookkeeping | Accounting | Advisory